Taking Custom Orders - Keep it Simple
Taking Custom Orders - Keep it Simple This was on my mind today, as I saw a horror story in one of my embroidery groups. The stitcher had taken a custom order, and the customer fought payment every step of the way. So much back and forth and craziness, until this poor woman was just done with custom orders. It can be frustrating! You put a lot of extra thought, planning, supplies and work into a special order, only to spend days (maybe weeks!) playing email tag and trying to get paid. At some point you have to decide what your boundaries are, and stick to them. Figure out a process that works for you, and spell it out for your customers ahead of time. Everyone will be happy. I guess my general advice here is to make sure you are not doing a lot of extra work for free. A custom order should cost the customer more, not you. And also to keep the process as simple as you can . I'll outline some options in a moment, but overall you want to do this transaction with as